Frequently Asked Questions

Personalization

How does personalization work?

Each piece is made to order and personalized just for you. At checkout, you'll be able to enter the details you'd like stitched into your piece — such as a name, date, or short message. If you have a specific request or aren't sure what's possible, feel free to get in touch at daisy@daisyxstitch.com before ordering.

What customization options are available?

I offer a range of customization options including:

• Text — names, dates, initials, short phrases
• Colors — choose from available thread color options to suit your style or home
• Sizes — select from the available size options listed on each product page

If you have something specific in mind that isn't listed, drop me a message and I'll do my best to help.

Can I see a preview before my order is made?

Yes! Once your order is placed, I'll send you a mock-up within 2 days for your approval. If I don't hear back within 2 more days, I'll lovingly stitch your item as shown so it's ready for you without delay.

Processing & Shipping

How long does it take to make my order?

All items are handmade and personalized to order. Please allow 3–5 business days for design approval and production before your order is dispatched.

How long will delivery take?

Once dispatched, estimated delivery times are:

• UK: 2–3 business days
• USA: 7–10 business days (tariffs & fees included in shipping cost — no extra charges at delivery)
• International: 7–10 business days (customs/taxes may apply)

Please note these are estimates and may vary depending on your location and local postal services.

How much does shipping cost?

• UK: Free on all orders
• USA & International: Free on orders over £75

Do you ship internationally?

Yes! I ship worldwide. If you're unsure whether I deliver to your country, feel free to get in touch.

Returns & Refunds

Can I return my order?

Because every item is made to order and personalized, each case is reviewed individually. Please inspect your order upon delivery and contact me within 30 days if your item is defective, damaged, incorrect, or if you're unhappy for any reason.

If a mistake has been made on my part — such as incorrect personalization, color, or design — I'll happily replace your order free of charge, or provide a full refund if you prefer.

For all other concerns, I'm committed to finding a suitable solution. Depending on the situation, this may include a replacement, refund, or other appropriate resolution.

Please double-check all spelling, dates, and personalization details before placing your order.

How are refunds processed?

If a refund is approved, it will be processed to your original payment method within 5 business days. Please note that your bank or card provider may take additional time to process the refund.

What if my item arrives damaged?

Please contact me within 30 days of delivery with a photo of the item and packaging. I'll arrange a replacement or refund as quickly as possible.

Care Instructions

How do I care for my cross stitch piece?

Pillow covers

• Machine wash cold at 30°C to maintain fabric quality and stitching
• If light ironing is needed, iron on the reverse side only using a low heat setting

Wall hangings

• Spot clean only — do not machine wash or submerge in water
• Store flat or hanging — avoid folding or compressing the stitched area
• If light ironing is needed, iron on the reverse side only using a low heat setting

With the right care, your piece will stay beautiful for years to come.

Still Have Questions?

I'm always happy to help. Reach me at daisy@daisyxstitch.com.